Last updated 30 October 2026
These terms apply when you download NZB Grab or buy a licence from nzbgrab.com. NZB Grab is made and sold by Infinite Lives, a UK business. You can reach us through our contact page or email web@nzbgrab.com.
1. The free app
You can download and use NZB Grab free of charge, for as long as you like. The free app includes downloading, PAR2 repair and unpacking. Licensed features are listed on the pricing page.
2. Licences
- A licence unlocks the licensed features on one Windows device at a time. If you change computers, contact us and we will move it for you.
- Monthly and Yearly plans are subscriptions. They run for a month or a year from the day you activate the key, and renew automatically at the end of each period until you cancel.
- A Lifetime licence is a single payment. It lasts for as long as NZB Grab is sold and supported, and includes all future updates.
- Licences are for personal use. Please do not share, resell or publish your key. We may revoke a key that has been shared or bought with a payment that was later reversed.
3. Buying
Prices are shown on the pricing page in pounds, euros or US dollars, and include any tax that applies. Payment is taken by Stripe or PayPal when you order, and for Monthly and Yearly plans again at each renewal, at the price you signed up at. Your licence key is emailed to you straight away, and an account is created so you can manage it.
Sale prices are shown with their end date and apply to orders placed before then. A Lifetime licence bought in a sale is exactly the same as one bought at the full price.
3a. Cancelling a subscription
You can cancel a Monthly or Yearly plan at any time from your account page (for card payments), or from your PayPal account (for PayPal). Your licence keeps working until the end of the period you have already paid for, and you will not be charged again.
4. Cancelling and refunds
Our Refund Policy explains your right to cancel. In short, you can cancel for a full refund within 14 days, as long as you have not activated the key in the app.
5. Using NZB Grab responsibly
NZB Grab is a download tool for Usenet. It does not provide Usenet access or host any files: you need your own Usenet provider. You are responsible for what you download, and for making sure you have the right to download it where you live. Do not use NZB Grab for anything that breaks the law.
6. Updates and support
We fix bugs and add features from time to time, and the app will tell you when a new version is ready. Built-in feeds and third-party services may change or stop working, because they are run by other people. Support is by email through our contact page.
7. If something goes wrong
We work hard to make NZB Grab reliable, but we cannot promise it will never have a fault. If it is faulty, tell us and we will fix it. If we can’t, we will give you a refund in line with your legal rights. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. We are not responsible for losses we could not reasonably have foreseen, or for files or services that belong to third parties.
8. General
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.