Last updated 30 October 2026
Try before you buy
NZB Grab is free to download and use, so you can make sure it works well on your computer before you buy a licence.
14-day refund, if you have not activated the key
If you change your mind, you can cancel within 14 days of buying for a full refund, as long as your licence key has not been activated in NZB Grab. To cancel, send us your licence key or the email address you used through our contact page or email web@nzbgrab.com. We will refund you within 14 days, using the same payment method you paid with.
Once the key is activated
A licence is digital content, and it is supplied the moment you activate it. Before paying, you agree that the key is supplied straight away and that you lose the right to cancel once it is activated. Our licence server records when and where each key is activated, so activated keys cannot be refunded on a change of mind.
If something is wrong
This does not affect your legal rights. If NZB Grab is faulty, or does not do what we said it would, please tell us. We will try to fix the problem, and if we can’t, we will refund you in full or in part, as the Consumer Rights Act 2015 requires.
Monthly and Yearly plans
The 14-day rule above applies to your first payment. You can cancel a subscription at any time, and it stops at the end of the period you have paid for. Renewal payments are not refunded once a new period has started, unless something was wrong; if you forgot to cancel and have not used NZB Grab since the renewal, tell us within 7 days and we will look at it kindly.
Duplicate payments
If you were charged twice by mistake, tell us and we will refund the extra payment straight away.