Last updated 30 October 2026
NZB Grab is made by Infinite Lives, a UK business (“we”, “us”). We are the data controller for the personal data described here. This policy covers this website and the NZB Grab app. If you have any questions, please use our contact page or email web@nzbgrab.com.
What we collect and why
| What | When | Why (lawful basis) |
|---|---|---|
| Your email address and a username | When you buy a licence (we create an account for you) | To send your licence key, let you manage it and provide support (contract) |
| Your licence key, plan, purchase date, amount paid and currency | When you buy | To provide the licence, and to keep business and tax records (contract, legal obligation) |
| A random device ID, the device name you choose or your computer’s name, and the IP address it connects from | When the app activates or checks a licence | To keep each licence to one device and stop keys being shared (legitimate interests) |
| Your name, email address and message | When you use the contact form | To reply to you (legitimate interests) |
| Anonymous app usage stats: a random install ID (not linked to your licence or account), app and Windows version, which features are switched on, your Usenet provider’s domain name (for example newshosting.com) and daily counts such as downloads completed and repairs needed | Only if you say yes in the app (you can turn it off any time in Settings, then System) | To see which features people use and fix what goes wrong (consent) |
| Basic server logs (IP address, browser, pages requested) | When you visit the site | To keep the site secure and working (legitimate interests) |
The device ID is a random number made by the app when it is first run. It is not linked to your hardware and does not identify you by itself.
What the app does not send us
Your Usenet provider login, your indexer API keys, what you download, and your files all stay on your computer. The app only contacts our servers to check your licence, see if there is a new version, load the built-in feed list and, if you have said yes, send the anonymous usage stats described above. Those stats never include file or NZB names, logins, your licence key or anything that identifies you, and we do not store the IP address they come from.
Payments
Payments are taken by Stripe (cards, Apple Pay and Google Pay) or PayPal. You enter your payment details on their secure pages, and we never see or store your card number. They tell us that the payment went through, along with your email address, the amount and a transaction reference. Stripe and PayPal handle your data under their own privacy policies.
Who else handles your data
- Our website host, which stores the site and its database
- Our email delivery service, which sends licence and account emails
- Stripe and PayPal, for payments
We do not sell your data, and we do not share it with advertisers.
Cookies
We do not use advertising or tracking cookies, and we do not run analytics that track you across sites. The site only sets the cookies WordPress needs to keep you logged in to your account. If you click a link to a partner site, such as a Usenet provider, that site may set its own cookies once you are there.
How long we keep it
- Account and licence records: for as long as the licence is active, then up to 6 years for tax and accounting records.
- Contact messages: up to 2 years.
- Anonymous app usage stats: up to 13 months.
- Server logs: up to 30 days.
Your rights
Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or ask us to limit what we do with it. Please use our contact page or email web@nzbgrab.com, and we will reply within one month. You can change your email address and password yourself on your account page.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes
If we change this policy, we will update the date at the top of this page.